Software Integration Engineer

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Software Integration Engineer is responsible for implementing, updating, maintaining, and supporting STERIS ORI software products within hospital enterprise network environments, engaging directly with Customer representatives to facilitate technical discussions and ensure successful software integration. Responsibilities: Integrates the most advanced software and IT solutions for hospital enterprise network environments; Configures, installs, monitors, and supports various STERIS information management products, while also addressing Customer cybersecurity, network and IT setups; Directly works with Customers to set up remote access (VPN); Writes and modifies software, scripts, and other code to make deployment of enterprise-wide software products more efficient; Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA; Provide first-line and advanced application support via phone and e-mail; Resolves escalated (Tier 2 – Advanced) support and IT issues through systematic analysis of problems into root causes and mitigation; Documents root cause and corrective action within escalated tickets; Creates and maintains software implementation and support documentation, mentors and trains other teammates in service engineering; Evaluates new STERIS software and features, runs end-to-end tests and troubleshooting on STERIS and Customer systems as needed; Proactively becomes an expert user of the STERIS OR Integration products so that excellent support can be provided to Customers; Improves operations by conducting systems analysis, recommending changes in policies and procedures Qualifications: Bachelor's degree (4-year accredited degree) in Information Systems (IS), Computer Science (CS), Software Engineering, Technology, or equivalent required; 4+ years in client-facing technical support or administration of complex IT solutions, experience with infrastructure and applications for Installation and Serviceability is desirable; 2+ years' experience with HIPAA, medical environment (EMR, HL7, PACS/DICOM, VNAs), Imaging and Clinical (surgical) workflows and FDA regulatory compliance Required Skills: Unix/Linux systems, Linux command line, Linux system administration, Bash scripting, Ansible, Docker, Networking, TCP/IP, VPN, Certificate/key management, HIPAA compliance, Healthcare IT, EMR, HL7, PACS/DICOM, FDA regulatory compliance, System log analysis, JavaScript, CSS, XML, JSON, Customer service