Lead Project Coordinator - Remote US

Smile Digital Health is dedicated to supporting global health through innovative data management solutions. The Lead Project Coordinator will provide leadership and project coordination to a team, ensuring effective project management and collaboration across various teams. Responsibilities: Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth; Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components; Oversee special projects, as assigned, by providing data analytics, project planning and effective execution; Coordinates and facilitates project meetings, reviews status and escalates issues for corrective action; Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support; Triage project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers; Proactively identify project blockers and risks and flags them to the project team; Develop and maintain issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc; Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication; Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met; Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners; Provide timely and accurate project updates to leadership and external partners; Gather and analyze project data and propose efficient ways to expedite project delivery Qualifications: 5+ years of experience working with internal clients and business units within an IT environment; 1-2+ years of people management or lead experience; Experience working with JIRA, Confluence or similar tools, required; Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service; In-depth understanding of project management concepts; Experience with budgeting, forecasting, SOW and resourcing; Should be able to multitask and be a quick learner; Have excellent communications skills and can manage client expectations; Can do attitude; Strong organizational skills; Ability to provide updates as required, identifies potential conflicts between project and functional areas; Excels at working independently and in a team environment with internal cross-functional teams Required Skills: Agile Methodologies, JIRA, Confluence, Project Management, Data Analytics, Budgeting, Forecasting, Multitasking